[Block] Delivery & Return

Extended Holiday Returns Policy

At London Fine Art Gallery Ltd, we strive to make your shopping experience seamless and stress-free. To accommodate the festive season, we are pleased to offer an extended returns policy for any orders placed during Christmas. This special policy allows you to return items until 31st January 2025. For purchases made after Christmas, our standard 30-day returns policy applies.

We are committed to delivering products you’ll adore, but if you change your mind or are unsatisfied, you have 30 days to return your item(s) for a full refund or replacement.

How to Return Your Item(s)

1. Submit Your Return Request

Please fill out the returns form or contact us with your order number and the reason for your return.

2. Receive Instructions

Once we receive your request, we’ll provide step-by-step guidance for returning your item.

. Prepare the Package

Ensure the item is in its original condition and repack it using the original packaging. This helps protect the artwork during transit.

4. Refund or Replacement

Upon receiving your returned item, we will issue a replacement or a full refund, which includes UK shipping costs. Refunds are processed within 28 days.

Important Information

1. Proof of Postage:

   – Please retain proof of postage for any returned items. Unfortunately, we cannot process claims for lost returns without this documentation.

2. Business Customers:

   – The standard 30-day guarantee does not apply to business customers. Business orders are covered solely for faulty artistry or damage in transit.

3. International Returns:

   – Shipping costs for international returns are non-refundable unless the product is faulty or damaged.

4. Exchanges:

   – We do not offer exchanges for returned items. Instead, we provide replacements for faulty or damaged artworks.

Feedback and Complaints

We value your feedback, whether positive or negative. If you are dissatisfied with your purchase, please reach out to us:

– Phone: 07300955565 (international: +44 (0) 7300 955565

– Email: info@newgallery.com

Our dedicated customer service team is committed to resolving complaints promptly, with all concerns addressed within five working days.

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References

– London Fine Art Gallery Ltd’s official policies

– UK consumer rights guidelines

– International shipping and return regulations