Returns Policy

Returns Policy

At Andrew Conway-Hyde Fine Art, we aim to facilitate a smooth and efficient returns process. Upon receipt of your returned product, we will promptly initiate the refund process by crediting your original payment method. Typically, you can expect to receive your refund within 5-10 business days after we have received the returned item.

Refund Expectations

During this period, the following steps will be taken:

1. Product Inspection (up to 5 business days): Upon receipt of your return, a thorough inspection will be conducted to ensure the product meets our return policy criteria. This process can take up to 5 business days.

2. Bank Processing Time (up to 5 business days): After the inspection is complete and the refund is approved, your bank or credit card company may take an additional 5 business days to process the refund and credit your account.

While many refunds are processed sooner, the full process may take up to 10 business days due to the time required for both the product inspection and your bank’s processing time.

Throughout the process, we will keep you informed. Once your refund has been issued, you will receive an email from us at info@andrewconwayhyde.co.uk (mailto:info@andrewconwayhyde.co.uk) detailing the refund amount and the method used.

Returns by Mail Instructions

To initiate a return, please follow these steps:

1. Contact Us: Email us at info@andrewconwayhyde.co.uk (mailto:info@andrewconwayhyde.co.uk) to inform us of your intent to return a product. Please include your order number and the reason for the return in your email. Our team will review your request and respond with detailed shipping instructions.

2. Follow Shipping Instructions: It is essential to strictly adhere to the shipping instructions provided in our response. Failure to do so may result in a penalty of up to £75.00 per order, which will be deducted from your refund.

3. Prepare Your Return: Ensure that the product you are returning is packaged securely, including all original packing materials. This helps protect the item during transit.

4. Ship Your Return: Send the product back to us using a trackable shipping method. This step is crucial to ensure that the product is not lost during shipping, as we cannot issue refunds for lost products.

Upon receipt and inspection of your returned product, we will process your refund as per the Returns Timeline. Thank you for choosing Andrew Conway-Hyde Fine Art, and we appreciate your cooperation in following these guidelines to ensure a smooth returns process.